We are looking for a new Workspace Assistant to join our team. You will be supporting Workspace team colleagues to create and nurture effective and positive relationships with our existing and growing tenant community across our 9+ live sites across London. You will ensure that our tenants are supported, welcomed, and heard during their tenancy and be the first point of contact for new businesses interested in renting from us. You will support colleagues with event planning and delivery as a way to engage current and prospective tenants. No two days will be the same in this hands-on and varied role; it will suit someone who is organized and creative with strong interpersonal skills.
This is a fantastic entry-level role in our organization that will provide the bedrock of experience needed to progress through the team. You will be working across current project sites as well as in our office, often traveling to multiple locations to assist with the needs of live projects and their tenant community.
The role will suit someone who has a keen interest in community-led development, urban regeneration, and designing for social gain. You can expect to learn a vast amount about our industry and will receive regular mentoring to support you in your career development.
The Role
- Assisting in the day-to-day management of our existing portfolio of sites and tenant community.
Working on location across London on average 50% of the week, responding to the demands of multiple projects and building relationships with current tenants and communities. - Working with Workspace team colleagues to deliver the objectives of current operational sites, including:
- Attending allocated sites across London, regularly meeting with existing tenants, and managing issues alongside colleagues.
- Supporting the promotion and marketing of new spaces, including programming viewings and follow-up calls with prospective tenants.
- Onboarding new tenants on site, ensuring they receive the tenant handbook, are briefed on the code of conduct, and have had an H&S briefing.
- Working with colleagues to answer tenant and event inquiries, document, and resolve problems as required.
- Coordinating with the Facilities team to respond to maintenance issues in a timely manner, ensuring tenants are kept up to date and expectations are managed.
- Assisting in the coordination and delivery of workshops and community engagement events, as directed.
- Generating digital content for social media accounts and websites.
- Supporting the Projects team to deliver the objectives of project design and delivery.
- Maintaining efficient and effective administrative systems, including Salesforce CRM, online filing, and record keeping.
- Supporting the Operations team in the collection of sales and expenditure information, business rates invoices, service providersā invoices, and receipts.
- Documenting and assisting in the evaluation of projects, including collection of impact assessment data and applications for recognition awards, as directed.
- Being the point of contact for general inquiries and responding to requests for information from tenants, members of the public, and others.
- Building relationships with occupiers and promoting a collaborative community environment across sites and partners.
